<Service Request Management System (SRMS) />
ASP.NET
C#
SQL Server
IIS
A web-based Service Request Management System developed for Pakistan International Airlines (PIA) to streamline internal service requests and approvals. The system enables employees to submit, track, and manage service requests through a centralized platform with secure access control and structured workflows.
Problem Solved
Migrated a legacy service request workflow to a centralized, RBAC-enabled web system, enhancing traceability, access control, and operational efficiency while minimizing downtime during transition.
Target Audience
Internal PIA staff, department managers, and system administrators